Day21 · FreezeFence

Support

Protection not kicking in, or something looks off? Most issues have a quick fix — try the checklist below, and if it doesn't help, email us.

Try this first

Check the toolbar icon
On the page you protected, a green check on the icon means protection is active. No badge? Flip the switch in the popup again.
Check site access
If the switch didn't ask for access the first time, check site access in your browser's extension settings and make sure it isn't blocked.
Reload once
Reload the protected page once, then flip the switch back on.
Pause all, then resume
If everything looks stuck, use pause all in the popup, then resume — it re-applies every protection from scratch.
Check for updates
Make sure the extension is up to date in your browser's extension manager.

If the checklist didn't help, email us at

The site you were protecting (the hostname is enough).
What happened — the tab still froze, got reloaded, logged out, or the switch wouldn't turn on.
Your browser and extension version.
If you can, a diagnostics export: extension settings → Diagnostics → Export report. It contains event records and site hostnames, no page content.

Support is provided on a best-effort basis. Please don't send passwords or personal data — we don't need them.