Day21 · FreezeFence
Support
Protection not kicking in, or something looks off? Most issues have quick fixes — try the checklist below, and if it doesn't help, email us. We read everything.
Try this first
- Check the toolbar icon on the page you protected: a green check means protection is active. No badge? Flip the switch in the popup again.
- If the switch didn't ask for access the first time, check site access in your browser's extension settings and make sure it isn't blocked.
- Reload the protected page once, then flip the switch back on.
- If everything looks stuck, use pause all in the popup, then resume — it re-applies every protection from scratch.
- Make sure the extension is up to date in your browser's extension manager.
Contact us
Email day21dev2026@gmail.com and include:
- the site you were protecting (hostname is enough);
- what happened — tab still froze, got reloaded, logged out, or the switch wouldn't turn on;
- your browser and extension version;
- if you can, a diagnostics export: extension settings → Diagnostics → Export report. It contains event records and site hostnames, no page content.
Support is provided on a best-effort basis. Please don't send passwords or personal data — we never need them.
More
- Frequently asked questions
- Privacy policy — we collect no data, and here's the long version.
- Terms of service — including why keep-alive is best-effort.