Day21 · Unseen

Support

Stuck, or found a bug? Most issues have a quick fix — try the checklist below, and if it doesn't help, email us.

Try this first

Reload the page
Switches apply right away, but a page that was open before you enabled the site needs one reload before the extension can run on it.
Open the popup on that site
Click the extension icon on that site. It should say Active on this site. If you see an Enable button, click it and choose Allow in your browser's prompt. If it asks you to reload, click Reload.
Turn off similar extensions
If the popup says another extension is in the way, turn that one off for the site and reload.
Check the switch for that site
Open More settings from the popup and make sure the protection you expect is on, and that Protection isn't paused.

If the checklist didn't help, email us at

The report from Copy diagnostics in the popup — it contains no messages or page addresses.
What you expected to happen, and what happened instead.
Your browser and extension version — the version is shown at the bottom of the extension's settings.

Support is provided on a best-effort basis. Please don't send passwords or personal data — we don't need them.